Services | Konfidev

VIRTUAL ASSISTANT

Answer and direct phone calls; organize correspondence and answer emails
Prepare and organize databases and reports
Manage social media accounts and replies
Handle confidential employer and client information
Take notes or transcribe meetings
Schedule meetings and arrange employer’s calendar, schedule meeting spaces and conference rooms
Arrange payments for vendors, travel, and sales expenses
Create purchase orders and track and manage payments
Present excellent customer-service skills to customers and clients
Manage filing systems, update records, and organize documentation
Prepare and create PowerPoint presentations and materials as needed, research materials and sources for presentations

CUSTOMER SERVICE

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Takes incoming customer calls, processes sales, and accepts payment for products and services
Upsells customers to larger products, more extensive packages, or higher priced services
Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary

OUTBOUND TELEMARKETING

Makes outgoing customer calls or cold calls in order to sell products and services
Explains product pricing and negotiates bulk or package pricing
Accurately and efficiently enters customer information into company databases for mailing and billing purposes
Processes credit card payments and troubleshoots any issues that may arise
Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
Assists sales colleagues with arranging meetings and sales calls with customers
Contacts customers in response to correspondence or feedback
Monitors order status to ensure that clients receive orders in a timely manner

WEB DESIGN AND DEV

Conceptualizing creative ideas with clients.
Testing and improving the design of the website.
Establishing design guidelines, standards, and best practices.
Maintaining the appearance of websites by enforcing content standards.
Designing visual imagery for websites and ensuring that they are in line with branding for clients.
Working with different content management systems.
Communicating design ideas using user flows, process flows, site maps and wireframes.
Incorporating functionalities and features into websites.
Designing sample pages including colors and fonts.
Preparing design plans and presenting the website structure.

SOCIAL MEDIA MANAGER